What do our customers think?
Alan Mounteney – Central Services Manager
“High Shine Ltd were recommended to us by an associated business partner, they have provided a fresh, hands on, proactive approach to cleaning our buildings.
We monitor their performance on a monthly basis using KPI’s and quad charts. We initially set a performance target of 90% to contract, this was consistently achieved and so the target was raised to 95%.
I have found High Shine to be customer focused who provide a consistent level of service and quality; I have no hesitation in recommending them as I value their on going commitment to our business.”
Sadie Smart – Office Manager
“We have used High Shine Ltd to provide both office cleaning and window cleaning services for over 16 years and elected to renew our contract with them each year for three reasons.
Firstly we have developed a good relationship with both their cleaning staff and window cleaners who are reliable, efficient and thorough. Secondly, we have found their prices to be very competitive. Finally, their cleaning schedule is very comprehensive with nothing overlooked.
They listen to and are responsive to our needs, from the person that answers the phone, their management that are always happy to talk to us, down to the cleaners, who deliver an excellent service.”
Stuart North – Estate Manager
“High Shine Ltd has proved to be a valuable service provider for our needs due to the flexibility of our monthly window cleaning requirements. This is conducted on a site covering 66 hotel rooms, 49 time-share units plus leisure facilities, along with conferencing and events buildings. The High Shine team are extremely professional in their approach to detail, customer care, and are safety conscious, whilst always committed to providing an excellent service.
They have always been able to offer assistance when required. They also assist in one-off projects e.g., high level cleaning and gutter clearing.
We have found their services to be reliable and their staff helpful, especially with discreetly accessing both staff and guest occupied areas.”